Have a Question?
Our friendly customer service team is always ready to help Shluchim — we're here for you anytime!
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
If you need to cancel or make changes to your order, please contact us as soon as possible, and we’ll do our best to accommodate.
Please note: Once an order has shipped, we’re unable to cancel or make changes.
If you still wish to return the order, please refer to our Return Policy.
How does pickup in Crown Hights work?
How does pickup in Crown Hights work?
All orders Placed before 2PM can be Available for pickup in our Garage on Montgomery Street that night after 7PM Except on weekends.
An email will be sent with instructions on how to pick up your order.
Exclusions may apply to perishables and pre-order items.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, WhatsApp or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you as soon as possible.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
I'm Having Trouble Logging in to my account, What do i do?
I'm Having Trouble Logging in to my account, What do i do?
With our new site you need to use your Shluchim.org account to login, your old Shlichus Market account will no longer work.
If your having trouble with your shluchim.org account, please reach out to Reception@shluchim.org
Can i pick up my order at the Shluchim Office?
Can i pick up my order at the Shluchim Office?
We currently do not offer Pickup in the Shluchim office, however if we have an item in stock in the office you can come in and purchase during business hours.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We accept returns on non-seasonal items as long as they are unused and in perfect condition. The customer is responsible for the return shipping cost.
For seasonal items, returns are subject to a 10% restocking fee.
If you have any questions or need help with a return, please don’t hesitate to contact our customer service team..
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
If you'd like to exchange an item, the best option is to place a new order for the item you want and return the original item following our standard return policy.
This ensures faster processing and availability of the replacement item.
If you have any questions, feel free to reach out to our customer service team.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders placed before 12 PM (EST) are shipped the same day, excluding Sundays.
Orders placed after 12 PM will be shipped the following business day.
Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
if you made a mistake in your shipping address, please reach out to us as soon as possible!
We ship orders quickly, so the sooner you contact us, the better chance we have to update the address before it goes out.
Our team is always happy to help — just get in touch!
